HOW CAN WE HELP YOU TODAY?
CATEGORIES
HOW DO I ADD A NEW CATEGORY?
GO TO YOUR PROFILE LINK
ON THE DROPDOWN CLICK ON MANAGE
CATEGORIES
CLICK ON “ADD NEW CATEGORY”
NAME AND SAVE YOUR CATEGORY
HOW DO I EDIT OR DELETE A
CATEGORY?
GO TO YOUR PROFILE LINK
ON THE DROPDOWN CLICK ON MANAGE
CATEGORIES
CLICK ON THE PENCIL ICON (
) TO EDIT
YOUR CATEGORY OR CLICK ON THE
TRASH CAN ICON (
) TO DELETE YOUR
CATEGORY
) TO EDIT
YOUR CATEGORY OR CLICK ON THE
TRASH CAN ICON () TO DELETE YOUR
CATEGORYUSERS
HOW DO I ADD A USER?
GO TO YOUR PROFILE LINK
ON THE DROPDOWN CLICK ON MANAGE USERS
CLICK ON “ADD NEW USER”
FILL ALL DETAILS & ASSIGN THE APPROPRIATE ROLE TO THE USER & SAVE
HOW DO I EDIT OR DELETE USERS?
GO TO YOUR PROFILE LINK
ON THE DROPDOWN CLICK ON MANAGE USERS
CLICK ON THE PENCIL ICON () TO EDIT A USER OR CLICK ON THE TRASH CAN ICON () TO DELETE A USER
) TO EDIT A USER OR CLICK ON THE TRASH CAN ICON () TO DELETE A USERHOW DO I MANAGE PERMISSIONS FOR A USER
GO TO YOUR PROFILE LINK
ON THE DROPDOWN CLICK ON MANAGE USERS
SELECT THE PERMISSION YOU WANT TO ENABLE / DISABLE
PUBLIC SEARCH
TO ALLOW A USER TO SEARCH
THROUGH DESIGNS UPLOADED BY ANY
TEAM MEMBER SWITCH THIS ON
SHARING
TO ALLOW A USER TO SHARE DESIGNS WITH OTHER TEAM MEMBERS SWITCH THIS ON.
PUBLIC SHARING
TO ALLOW A USER TO SHARE DESIGNS
WITH A CLIENT VIA A LINK SENT OVER
EMAIL SWITCH THIS ON
DOWNLOAD
TO ALLOW A USER TO DOWNLOAD DESIGNS FROM EITHER “MY FOLDERS” OR FROM THE CATEGORY FOLDER SWITCH THIS ON
REVERSE IMAGE SEARCH
CLIK ON THE CAMERA ICON (
) IN THE SEARCH BOX
) IN THE SEARCH BOXSELECT AN IMAGE FROM YOUR COMPUTER
DRAYP WILL USE THAT IMAGE AS A REFERENCE TO FIND SIMILAR IMAGES.
DRAG THE SLIDER LEFT OR RIGHT IN ORDER TO SEE MORE OR LESSER OPTIONS MATCHING YOUR IMAGE.
UPLOAD IMAGES
HOW DO I UPLOAD AN IMAGE TO DRAYP?
• CLICK ON THE UPLOAD NOW BUTTON
• CHOOSE YOUR IMAGES BY CLICKING ON THE “BROWSE YOUR FILE LINK” OR DRAG AND DROP YOUR IMAGES IN THE BOX.
• CLICK ON SUBMIT
WHAT KIND OF IMAGES CAN I UPLOAD TO DRAYP?
• CURRENTLY YOU CAN ONLY UPLOAD JPEGS TO DRAYP.
WHAT IS THE MAXIMUM IMAGE SIZE AND RESOLUTION THAT CAN BE UPLOADED?
• YOUR IMAGE SHOULD BE NO BIGGER THAN 5MB. THERE IS NO RESTRICTION ON THE RESOLUTION.
HOW MANY IMAGES CAN I UPLOAD AT A TIME
• CURRENTLY YOU CAN UPLOAD 100 IMAGES AT ONE GO.
CATEGORIZE AN IMAGE
HOW DO I CATEGORIZE AN IMAGE?
ALL YOUR UPLOADED IMAGES CAN BE FOUND IN THE UNCATEGORIZED FOLDER.
CLICK ON ANY IMAGE THAT YOU WANT TO CATEGORIZE
SELECT ONE OR MORE CTAGEORIES
SELECT THE APPROPRIATE TAGS EITHER RECCOMENDED BY OUR AI ENGINE OR ADD YOUR CUSTOMIZED TAGS
SELECT THE APPROPRIATE COLORS
ADD YOUR PRODUCT DESCRIPTION (NOT MANDATORY) & SAVE YOUR IMAGE
IMPORTANCE OF CATEGORIZATION, TAGGING & COLOR SELECTION
ITS EXTREMELY IMPORTANT FOR YOU TO ADD YOUR IMAGE UNDER THE MOST APPROPRIATE CATEGORY IN ORDER TO FIND IT QUICKLY LATER ON. SIMILARLY TAG YOUR IMAGES WITH THE CORRECT KEYWORDS TO MAKE YOUR SEARCH MORE EFFICIENT. LIKEWISE CHOOSE YOUR COLORS APPROPRIATELY.
PLANS & PAYMENTS
HOW DO I SEE AND CHANGE MY PLAN?
CLICK ON YOUR PROFILE LINK GO TO SUBSCRIPTION DETAILS. SEE OR MODIFY YOUR PLAN.
HOW DO I CANCEL MY PLAN?
CLICK ON YOUR PROFILE LINK GO TO SUBSCRIPTION DETAILS. CLICK ON CANCEL PLAN.
HOW DO I SWITCH OFF AUTO RENEW?
CLICK ON YOUR PROFILE LINK GO TO SUBSCRIPTION DETAILS SWITCH OFF AUTO RENEW.
HOW DO I DELETE MY ACCOUNT
CLICK ON YOUR PROFILE LINK GO TO SUBSCRIPTION DETAILS. CLICK ON DELETE ACCOUNT.
HOW DO I BUY MORE IMAGE SPACE OR INCREASE MY LIMIT FOR REVERSE IMAGE SEARCH AND DRAPES?
CLICK ON YOUR PROFILE LINK GO TO SUBSCRIPTION DETAILS. CLICK ON ADD ONS. SELECT THE PACKAGE YOU WOULD LIKE TO BUY.
DELETE IMAGES
YOU CAN CHOOSE TO DELETE AN IMAGE ONLY FROM THE CATEGORY OR A FOLDER OR ENTIRELY FROM DRAYP.
IF THE IMAGE HAS BEEN DELETED ONLY FROM A CATEGORY YOU CAN FIND IT IN YOUR UNCATEGORIZED FOLDER.
FOLDERS
HOW DO I CREATE A FOLDER?
GO TO MY FOLDERS
CLICK ON “CREATE FOLDER”
ADD YOUR FOLDER NAME AND DESCRIPTION & SAVE YOUR FOLDER
HOW DO I EDIT THE NAME OR DESCRIPTION OF A FOLDER?
CLICK ON THE 3 DOTS ( ) BELOW YOUR FOLDER.
CLICK ON EDIT
MAKE THE CHANGES AND SAVE
HOW DO I SHARE FOLDERS WITH MY TEAM?
CLICK ON THE 3 DOTS ( ) BELOW YOUR FOLDER
CLICK ON SHARE
SELECT THE USERS FROM THE PULLOUT ON THE RIGHT OF YOUR SCREEN AND CLICK ON DONE.
HOW DO I SHARE FOLDERS WITH MY CLIENTS?
CLICK ON THE 3 DOTS ( ) BELOW YOUR FOLDER
CLICK ON SHARE
CLICK ON SHARE THIS FOLDER VIA EMAIL
FILL IN THE DETAILS AND CLICK ON SHARE.
THIS SHARED FOLDER REMAINS ACTIVE FOR 48 HOURS, POST WHICH YOU WOULD NEED TO RE-SHARE IT IF REQUIRED
WHAT ALL CAN A CLIENT DO WITH THE IMAGES IN A SHARED FOLDER?
THEY CAN VIEW IMAGES AGAINST A RULER
THEY CAN PRINT THE IMAGE (IN ORIGINAL RESOLUTION)
THEY CAN DOWNLOAD THE IMAGE IN A REDUCED RESOLUTION (96DPI)
THEY CAN ADD A NOTE OR FEEDBACK PER IMAGE BY ADDING IT TO THE ENQUIRY CART
HOW DO I DOWNLOAD MY FOLDERS?
CLICK ON THE 3 DOTS ( )
CLICK ON DOWNLOAD (THE ENTIRE FOLDER) OR ALTERNATIVELY YOU CAN SELECT INDIVIDUAL IMAGES WITHIN THE FOLDER
CLICK ON DOWNLOAD (THE ENTIRE FOLDER) OR ALTERNATIVELY YOU CAN SELECT INDIVIDUAL IMAGES WITHIN THE FOLDER
IF YOU ARE THE ADMIN YOU CAN DOWNLOAD THE IMAGES IN THE ORIGINAL RESOLUTION OR A REDUCED RESOLUTION, HOWEVER IF YOU ARE A USER YOU CAN ONLY DOWNLOAD THE REDUCED RESOLUTION IMAGES.
PASSWORD
I FORGOT MY PASSWORD. HOW DO I RESET IT?
CLICK ON THE FORGOT PASSWORD LINK ON THE LOGIN PAGE AND FOLLOW THE INSTRUCTIONS TO RESET YOUR PASSWORD
CHANGE PASSWORD
• CLICK ON YOUR PROFILE LINK
• CLICK ON CHANGE PASSWORD
• CHANGE YOUR PASSWORD
• CLICK ON CHANGE PASSWORD
• CHANGE YOUR PASSWORD
